Link interessanti relativi alle code/gruppi di Asterisk:
– http://voiptech.altervista.org/it/articoli/asterisk/strategie_ACD.html
I gruppi di utenti sono stati gestiti tramite le “queues”, nello specifico tramite il file /etc/asterisk/queues.conf e
tramite l’applicativo queues direttemente nel file /etc/asterisk/extensions.ael
es.
Link interessanti relativi alle code/gruppi di Asterisk:
– http://voiptech.altervista.org/it/articoli/asterisk/strategie_ACD.html
I gruppi di utenti sono stati gestiti tramite le “queues”, nello specifico tramite il file /etc/asterisk/queues.conf e
tramite l’applicativo queues direttemente nel file /etc/asterisk/extensions.ael
es.
# cat /etc/asterisk/queues.conf [gruppoSegreteria] strategy = ringall member => SIP/290 member => SIP/293 [gruppoSegreteriaSindaco] strategy = ringall member => SIP/290 member => SIP/293 [gruppoUrbanistica] strategy = ringall member => SIP/290 member => SIP/293 [gruppoOperePubbliche] strategy = ringall member => SIP/290 member => SIP/293 [gruppoQualitaAmbiente] strategy = ringall member => SIP/290 member => SIP/293 [gruppoAttivitaEconomicheSociali] strategy = ringall member => SIP/290 member => SIP/293 [gruppoDemografico] strategy = ringall member => SIP/290 member => SIP/293 [gruppoTributi] strategy = ringall member => SIP/290 member => SIP/293 [gruppoRagioneriaGenerale] strategy = ringall member => SIP/290 member => SIP/293 [gruppoBiblioteca] strategy = ringall member => SIP/290 member => SIP/293
e per quanto riguarda l’applicativo “queue”:
Queue(NOMEGRUPPO,c,,,20);
in questo esempio viene richiamata la coda NOMEGRUPPO e attende che qualcuno risponda fino al timeout di 20 secondi.
NB. Nello specifico, vengono fatti suonare contemporaneamente tutti i telefoni appartenenti al gruppo, se un interno risponde
alla chiamata NON verrà registrata alcuna chiamata persa per tutti gli altri interni.
Sintassi del comanque queue:
core show application Queue
-= Info about application 'Queue' =-
[Synopsis]
Queue a call for a call queue.
[Description]
In addition to transferring the call, a call may be parked and then picked
up by another user.
This application will return to the dialplan if the queue does not exist,
or any of the join options cause the caller to not enter the queue.
This application does not automatically answer and should be preceeded by
an application such as Answer(), Progress(), or Ringing().
This application sets the following channel variable upon completion:
${QUEUESTATUS}: The status of the call as a text string.
TIMEOUT
FULL
JOINEMPTY
LEAVEEMPTY
JOINUNAVAIL
LEAVEUNAVAIL
CONTINUE
[Syntax]
Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule[,position]]]]]]]]])
[Arguments]
options
C: Mark all calls as "answered elsewhere" when cancelled.
c: Continue in the dialplan if the callee hangs up.
d: data-quality (modem) call (minimum delay).
h: Allow *callee* to hang up by pressing '*'.
H: Allow *caller* to hang up by pressing '*'.
n: No retries on the timeout; will exit this application and go to
the next step.
i: Ignore call forward requests from queue members and do nothing
when they are requested.
I: Asterisk will ignore any connected line update requests or any
redirecting party update requests it may receive on this dial attempt.
r: Ring instead of playing MOH. Periodic Announcements are still
made, if applicable.
R: Ring instead of playing MOH when a member channel is actually
ringing.
t: Allow the *called* user to transfer the calling user.
T: Allow the *calling* user to transfer the call.
w: Allow the *called* user to write the conversation to disk via
Monitor.
W: Allow the *calling* user to write the conversation to disk via
Monitor.
k: Allow the *called* party to enable parking of the call by sending
the DTMF sequence defined for call parking in "features.conf".
K: Allow the *calling* party to enable parking of the call by sending
the DTMF sequence defined for call parking in "features.conf".
x: Allow the *called* user to write the conversation to disk via
MixMonitor.
X: Allow the *calling* user to write the conversation to disk via
MixMonitor.
URL
will be sent to the called party if the channel supports it.
timeout
Will cause the queue to fail out after a specified number of seconds,
checked between each "queues.conf" and cycle.
AGI
Will setup an AGI script to be executed on the calling party's channel
once they are connected to a queue member.
macro
Will run a macro on the calling party's channel once they are
connected to a queue member.
gosub
Will run a gosub on the calling party's channel once they are
connected to a queue member.
rule
Will cause the queue's defaultrule to be overridden by the rule
specified.
position
Attempt to enter the caller into the queue at the numerical position
specified. '1' would attempt to enter the caller at the head of the queue,
and '3' would attempt to place the caller third in the queue.